Request Account Deletion

Last updated: April 15, 2026

WholeSpan members can permanently delete their account and associated app data from inside the iPhone app.

How to Request Deletion

1. Open WholeSpan and select Profile.

2. Sign in to the synced account you want to delete.

3. Scroll to Delete your WholeSpan account and select Delete Account Permanently.

4. Review both confirmation screens, then select Delete Permanently.

If you cannot access the app, contact support@wholespanfit.com from the email linked to your account and use the subject WholeSpan Account Deletion Request.

What WholeSpan Deletes

When a valid account deletion request is completed, WholeSpan will delete or de-identify the account data associated with that user where reasonably possible. This includes core profile and app-use data such as goals, profile photo, saved foods, custom workouts, challenge runs, check-ins, progress history, authentication tokens, and linked sign-in identities.

What WholeSpan May Retain

WholeSpan may retain limited information when required for legal, tax, fraud-prevention, security, billing, dispute-resolution, or record-keeping purposes. This can include purchase records, subscription verification records, AI credit ledger entries, security logs, and limited backup copies for a short retention period.

Processing Timeline

In-app deletion removes the active account data immediately. Limited backup or legally required records may remain for up to 90 days, or longer when required for security, billing, tax, fraud-prevention, dispute-resolution, or other legal obligations.

App Store Subscriptions

Deleting a WholeSpan account does not cancel an Apple subscription. Manage or cancel subscriptions in your Apple Account subscription settings before deleting the account.

Other Requests

If you need help with a privacy or support question that is not a full account deletion request, contact support@wholespanfit.com.